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View complete GPT-powered meeting notes
Skim through the meeting in minutes by GPT-powered summary, notes, action items and more.
Shubham
Nov 07 2023, 3:30 PM
English (US)requests
data discrepancy
vendor response
feature requests
technical issues
usability questions
Overview
Anoop Krishnan reports the first response time is 1 hour and 29 minutes, with a goal to improve it. The average resolution time remains constant but there are issues with data discrepancy. There have been ten feature requests, 22 technical issues, and several usability questions. They receive Slack messages from customers through the Clearfeed integration. CSAT surveys show four responses received. Implementation progress includes twelve customers yet to be implemented and ten who have not started. There are also usage trends and churn reasoning sheets to identify potential upsell opportunities and prevent customer churn.
Shubham Tiwari discusses the growth in watch hours on YouTube despite a slight dip in views due to pivoting towards different content types like ASTI Expert episodes featuring industry professionals. Thousand Faces Club will be featured on Times Square as part of a barter deal for reaching over 10k subscribers. They have hosted travel creators on YouTube essays for more conversational-style content.
Manya Kotian shares progress on Instagram, including an increase of 220 subscribers last month but stagnant growth overall, so they are revamping their content strategy by repurposing old content from Unicorn and hosting IG lives about the newsletter. They had a shout out from Varun Dugirala and attended the Nas summit where they interviewed speakers CA Rachna Ranade and Kavya Karnatak.
The hiring team welcomes four new members in the past two weeks and plans a Diwali puja in office for Sunday morning celebration. An HR VP offer is in the pipeline for someone joining after Diwali celebrations on November 14th.
Overall focus is now on proactive engagement, including offsite events and regular updates on company progress.
Note: TF refers to Thousand Faces Club
Arushi Goel discussed the focus on hiring for product marketing and lead engineer roles, as well as upcoming policy revamps. The new wellness policy and guidelines will be rolled out soon. Dates for an offsite event in January will be shared soon. Amit Nahata provided financial updates, including revenue recognition being conservative due to churn and expenses remaining consistent. He mentioned a cash balance of 9.7 billion and expressed hope for positive adjustments in revenue in the future. Prateek Panda addressed questions about social media activity, product launches, collateral preparation, and sales enablement efforts. Saurabh Phyllo shared insights from discussions with dating companies and gaming platforms regarding brand safety measures and challenges they face with content moderation.
Saurabh_Phyllo discusses the lack of moderation and fairness in online gaming, as well as the use of virtual currency. He also mentions the challenges with image moderation and false positives in dating apps. There is a discussion about the potential for self-serve options in sales and marketing, but it may not be effective due to low volumes. The team plans to speak with founders from dating companies for insights on brand safety. Saurabh_Phyllo jokingly considers becoming an investment banker based on his consulting experience.
Saurabh_Phyllo mentions providing consulting services and equity exchange. Anoop Krishnan thanks Saurabh_Phyllo. Ankur offers help regarding IQ datas and customer support. Akhil Bhiwal mentions there is a lot going on with more customers adding on. Anoop Krishnan mentions utilizing Rajat for certain tasks and having bandwidth due to most customers going live. Akhil Bhiwal says all meetings were completed on time. Amit Nahata mentions meeting tomorrow, and the conversation ends with goodbyes from Saurabh_Phyllo, Amit Nahata, and Arvind.
Action items
- Based on the transcript, here are the follow-ups and action items that can be derived:
- Anoop Krishnan mentioned that the first response time is currently at 1 hour and 29 minutes. This indicates a potential issue with response time. It would be a good idea to investigate and find ways to reduce the response time to improve customer satisfaction.
- Anoop Krishnan also mentioned that they are working on increasing the SLA (Service Level Agreement) achievement. This suggests that there is room for improvement in meeting customer expectations. It is important to identify the reasons behind the SLA gaps and take necessary actions to improve it.
- Anoop Krishnan highlighted some data discrepancy issues that need to be reported to the vendor. This indicates that there may be issues with data accuracy or integrity. It is essential to address these issues and work with the vendor to resolve them.
- Anoop Krishnan mentioned that they are struggling with the average resolution time. It would be beneficial to analyze the reasons behind this struggle and find ways to improve the resolution time, as it directly impacts customer satisfaction.
- Anoop Krishnan provided information on the number of requests and issues categorized by type. This data can be used to prioritize and address the most common types of requests and issues, ensuring efficient and effective support to customers.
- Anoop Krishnan highlighted the trend and volume of Slack messages received from customers. This information can be useful to identify spikes in customer communication and ensure timely responses.
- Anoop Krishnan shared details about CSAT (Customer Satisfaction) surveys. It is important to review the survey results and take necessary actions based on customer feedback to improve overall customer satisfaction.
- Anoop Krishnan mentioned the implementation status of customers. It is crucial to ensure that the remaining customers are implemented smoothly and to address any issues or challenges faced by customers who have not started the implementation process.
- Shubham Tiwari provided an update on the growth and viewership of the Thousand Faces Club on YouTube. It would be helpful to track the viewership and engagement metrics to assess the success of the new content strategy.
- Shubham Tiwari mentioned the upcoming ASTI Expert series and the opportunity to be featured on Times Square. It is important to coordinate the logistics and ensure proper documentation and media coverage for this event.
- Manya Kotian shared updates on Instagram growth and engagement. It would be valuable to analyze the content strategy and identify ways to increase engagement on Instagram.
- Manya Kotian mentioned the Nas summit and the interviews conducted with speakers. It is essential to release the interviews on Instagram and leverage the insights gained from the summit to enhance content creation and engagement.
- Arushi Goel provided updates on HR-related matters, including new hires, Diwali celebrations, and policy revamps. It is important to follow up on the HR VP offer and ensure smooth onboarding of new hires.
- Arushi Goel highlighted the upcoming offsite and the need for participation. It is crucial to communicate the dates and logistics of the offsite and ensure maximum attendance from the team.
- Amit Nahata provided financial updates, including revenue recognition, expenses, and cash balance. It is important to review revenue recognition practices and explore opportunities to reduce expenses and improve cash flow.
- Amit Nahata mentioned the upcoming meeting to discuss the 5 million plan. It is important to prepare for the meeting and present a comprehensive plan that aligns with the company's goals and objectives.
- Saurabh_Phyllo shared insights from discussions with dating and gaming industry experts. It is important to further explore brand safety solutions for these industries and identify potential opportunities for product development and market expansion.
- Saurabh_Phyllo expressed the need for fundraising efforts and mentioned the possibility of engaging with investors. It is crucial to develop a solid fundraising strategy and leverage the insights gained from industry discussions to attract potential investors.
- These are the follow-ups and action items that can be identified from the transcript. It is crucial to assign responsibilities, set deadlines, and follow up on these items to ensure progress and achieve desired outcomes.
Outline
- Outline:
- 00:00 - Anoop Krishnan mentions that the first response time has been 1 hour and 29 minutes.
- 00:43 - Anoop Krishnan acknowledges that it takes a bit of time.
- 00:57 - Anoop Krishnan suggests scrolling down to see more information.
- 01:02 - Saurabh_Phyllo asks if they should scroll up to see information split by category.
- 01:08 - Anoop Krishnan confirms that there are 22 technical issues and mentions usability questions.
- 01:26 - Anoop Krishnan explains that the information is from the Clearfeed integration with Slack.
- 01:46 - Anoop Krishnan shares details about CSAT surveys.
- 01:51 - Anoop Krishnan mentions that they received four surveys.
- 01:53 - Anoop Krishnan shows a screenshot from Freshdesk as a tool.
- 01:57 - Anoop Krishnan mentions two documents created for implementation, including one on product mapping.
- 02:21 - Anoop Krishnan mentions that everything was publicly authenticated.
- 03:14 - Anoop Krishnan asks if there are any questions regarding the information shared.
- 03:32 - Anoop Krishnan receives no questions and says "Cool."
- 03:39 - Shubham Tiwari greets the team.
- 03:44 - Shubham Tiwari asks Anya to scroll to the right.
- 03:50 - Shubham Tiwari states that their growth has been steady over the last month.
- 04:13 - Shubham Tiwari mentions that the results from their efforts in the previous month are showing in terms of all-time views.
- 04:19 - Shubham Tiwari shares that they have crossed 87k on YouTube and are hosting a new series called ASTI Expert.
- 04:33 - Shubham Tiwari mentions that they recorded the series in Thailand.
- 05:18 - Prateek Panda comments on a photographer and recording.
- 05:52 - Shubham Tiwari mentions a Fireside chat video with a New York Times bestselling author on copywriting that is still getting good views.
- 06:04 - Shubham Tiwari states that they have pivoted their content type and are hosting travel creators, including Matt and Nat Benfar, on YouTube.
- 06:19 - Shubham Tiwari explains that the content will be more conversational style and expects increased engagement.
- 06:39 - Shubham Tiwari mentions working on a strategy with two topics: financial literacy and UGC creators.
- 06:47 - Shubham Tiwari mentions an upcoming Masterclass or Fireside chat by UGC creator Sunena and shares that an interview has already been covered in her newsletter.
- 07:08 - Shubham Tiwari asks for any questions about YouTube.
- 07:24 - Manya Kotian mentions revamping the content strategy for Instagram.
- 07:41 - Manya Kotian acknowledges that their growth has been stagnant.
- 08:44 - Manya Kotian mentions Sachin.
- 08:59 - Manya Kotian shares that they interviewed speakers and will release the interviews soon on Instagram.
- 09:15 - Manya Kotian mentions that creators were more interested in connecting, interacting, and blogging than just listening to speakers.
- 10:32 - Manya Kotian asks if there are any questions.
- 10:41 - Shubham Tiwari asks if there are no questions, and states that he will provide highlights.
- 10:55 - Shubham Tiwari encourages everyone to check it out.
- 11:01 - Shubham Tiwari mentions that they are working on something.
- 11:21 - Shubham Tiwari says to be ready.
- 11:24 - Shubham Tiwari thanks everyone.
- 11:31 - Aannya Bubna mentions Archie.
- 12:05 - Arushi Goel discusses plans for an offsite.
- 12:39 - Arushi Goel mentions that updates will be shared through the week.
- 13:16 - Arushi Goel mentions that HR has a work in progress ongoing project.
- 13:41 - Arushi Goel reiterates the focus mentioned earlier.
- 13:55 - Arushi Goel asks if there are any questions.
- 16:24 - Arushi Goel mentions that many people are traveling.
- 16:59 - Saurabh_Phyllo confirms.
- 17:00 - Anoop Krishnan acknowledges.
- 17:37 - Anoop Krishnan mentions "The."
- 18:07 - Amit Nahata mentions that the rest of the stuff is self-explanatory.
- 18:30 - Amit Nahata mentions questions in the Q&A.
- 18:46 - Aannya Bubna asks for someone to address the questions.
- 18:53 - Prateek Panda volunteers to answer.
- 20:00 - Prateek Panda mentions content on YouTube and Instagram, sourced from podcast episodes.
- 20:57 - Prateek Panda mentions the Chat GPT plugin and waiting for approvals.
- 21:26 - Prateek Panda mentions Insight IQ and plans for a Chat GPT plugin launch.
- 21:31 - Prateek Panda asks for more from a sales enablement perspective.
- 22:35 - Prateek Panda mentions updated pages ready for launch.
- 22:56 - Saurabh_Phyllo acknowledges.
- 22:59 - Saurabh_Phyllo asks if they have understood.
- 22:59 - Saurabh_Phyllo confirms meeting tomorrow.
- 29:47 - Saurabh_Phyllo mentions a meeting scheduled with a repeat founder for two
Notes
- Anoop Krishnan mentioned 22 technical issues and usability questions. He referred to raw data from Clearfeed integration with Slack and CSAT surveys from Freshdesk.
- Shubham Tiwari mentioned crossing 8.87k subscribers on YouTube and launching a new series called ASTI Expert, recorded in Thailand. They discussed a shift in content style and focus on financial literacy and UGC creators.
- Manya Kotian talked about repurposing old content, interviewing speakers, and releasing interviews on Instagram. She mentioned creators being more interested in connecting and interacting than listening to speakers.
- Arushi Goel mentioned upcoming offsite events and encouraged marking the dates. She also mentioned discussions on various channels and invited questions.
- Prateek Panda discussed content creation on YouTube and Instagram, largely derived from podcast episodes. Akhil Bhiwal mentioned Insight IQ and the upcoming Chat GPT plugin launch on Philo.
- Saurabh_Phyllo shared insights on dating and gaming industries, including moderation of user profiles and real-time chat, as well as the mention of Instagram handles on dating apps. He also mentioned limitations on player-to-player conversation in gaming platforms.
- Ankur discussed sign-ups and conversion rates, as well as the possibility of adding self-serve options. Arvind asked about the specific location for an offsite event.
- Akhil Bhiwal inquired about any specific agenda for the meeting and invited questions from different departments. Saurabh_Phyllo mentioned a colleague with investor relations experience and ongoing conversations.
- Anoop Krishnan mentioned reaching out to someone and confirmed the completion of all meetings on time.